QUESTION: Over the last several years our company has grown through mergers and acquisitions. With the acquisitions came additional EINs that import and export. Our TAO has repeatedly tried to add these EINs to our ACE account. However, ACE won’t allow them to be added to our top account since someone else has already claimed […]
QUESTION: What are the benefits/added value for creating an ACE portal profile if business consist mostly of Direct Import? Thoughts are risk and due diligence’s transfer to the customers at the Ports. ====================== ANSWERS: If your company imports or exports *at all* having an ACE portal account will let you run reports to monitor imports/exports […]
QUESTION: I’m trying to run the Entry Summary Report and once again I get an error. Was this report removed as well? ========== Answers: Take a look at the ES-003 report. This may cover what you need. ========== I ran the AM-068 report just now and received results. What type of error are you receiving? […]
QUESTION: Has anything changed with pulling periodic monthly statements in ACE? These are the steps I normally go through: Click on Importer Hit “Go” Then I select “Statements” When I hit statements, the report automatically runs. I used to be able to select the dates, for example January 1 – January 31st. ====================== […]
QUESTION: For those of you filing recon, how long are you waiting to run ACE reports to insure ACE provides all of the data for the year you’re filing recon? How long are you waiting to request the data from your Customs brokers to insure all data is included? ******** Answers: The entry should be […]
QUESTION: What does “top account access” mean in ACE? I I’m PTAO and when I assign new users I have to say YES or NO to Top account access, but I don’t know what it means or grants. ========== Answers: If you have a multi importer account…a corporation with more than one subsudiary…then ACE can […]
QUESTION: To anyone who has/runs CUSTOM AES reports in ACE (not their canned reports): Have you noticed recently that the RESULTS stopped showing “routed” exports /ITNs (assuming you have reports that show “all” your exports, routed and not)? I’d like to hear if anyone else noticed this recently. ACE claims they changed nothing that would […]
QUESTION: How does the membership audit for the timely and accurate ISF submission of freight that is DAP? Is there a central report in ACE or other location that ISF can be fully audited by EIN? ========== Answers: Not enough information – question is who is the IOR? Only that company can “see” ISF data […]
QUESTION: Is there a place in ACE where an importer can view a liquidated damages notification? If so, where can it be found? ******** Answers: Unfortunately, liquidated damage notices are issued in a totally different system than ACE so there is no visibility. Liquidated damage notices are only issued in paper form and mailed so […]
QUESTION: Can anyone provide details on how to successfully run the REV-101 through REV-104 Statement reports? I used to use AR-006 to review monthly/daily/entry details, however it is no longer available. When I run REV-101 through REV-104 with detailed parameters or no parameters, I am not getting current statements. I am only getting past statements […]
QUESTION: Can anyone confirm that you cannot simply RENAME reports in ACE (as you would in Excel, Word etc.)? I could not find a way so I contacted ACE help desk and they said the way to do it is open the report and re-save as a new name and delete the old one. I […]
QUESTION: Does anyone know which ACE report contains PSC data? ============= ANSWER: I found that Entry Summary Report AM-068 has PSC in the Filer field, under the filer code, if one was filed. Addl Answer: The new ES-002 also contains PSC data. ==========
