Question: Hi, Earlier I had received notification of these webinars, and attended, but no longer receive notification and don’t see further ones on CBP’s website – but today I hear that mostly recently one was given morning of Tuesday, April 28 – anyone know how to resume to get notifications, or where to find current […]
Question: Is there a way to set up ACE Reports such as REV-615 or ES-003 to ‘auto run’ and forward the results to a third party via email? Answer 1: Yes, see https://www.cbp.gov/document/guidance/ace-reports-qrc-scheduling-recurring-report for instructions. Answer 2: Hello,See below CBP links (QRC and Video) on how to schedule and email a report in the ACE […]
Question: How is everyone figuring out which Entries should be submitted to CAPE? Is there any easy way to figure out which Entries have IEEPA tariffs and are not liquidated or liquidated within 80 days? Do I have to run 2 reports and manually compare if liquidated or not? Or are people just […]
Question: Is anyone else having trouble logging into ACE and getting an error message? There was an error logging you in We encountered an error logging you in. We apologize for any inconvience. We recommend that you close all browser windows, clear any browser cache, and try again. If this does not remediate the issue, […]
Question: I have 4 questions and am hoping maybe one of you has insight.For context, I successfully uploaded all my entries to CAPE this morning. I then ran the 603 report and here are my questions. Is this the correct report to run to view a list of submitted entries and statuses? Are there additional […]
Question: In ACE, I am creating a standard ES-001, then I edit it to add the Manufacturer ID and address. The Total Good Value Amount on the un-modified ES-001 for an entry is approx $273K (accurate), but on the modified report for the same entry number the value is over $12 Million (which is not […]
Question: I am a customs broker with an ACE account. I am listed as an Organizational broker, TOP account owner, and Protest filer.I needed to add myself as an IOR with no luck. Sent several Emails to Ace for help, with no progress.In Ace I started from Accounts by adding a new Account, again at […]
Question: Hello everyone,I find it very difficult to find training for running ace reports. Anyone know how to get my ES-003 report to show liquidated and pending liquidation?I’ve run ES-701 Courtesy of Liquidation – but this doesn’t show what duties are IEEPA – or am I not adding a field to this report that will […]
Question: I recently submitted our application for an ACE Protest Filer Account. I almost immediately received a rejection email stating it was rejected because the EIN specified in my application was already in use and to contact the ACE Account Owner. I am the ACE Account Owner, and we do not have a Protest Filer […]
Question: Hello, has anyone had luck reaching ACE support, and receiving assistance? I have sent multiple requests to ACE.SUPPORT@cbp.dhs.gov. I receive a kick back email saying to ONLY CALL 866-530-4172 OPT 3.I have called, spoken to an agent and received a case/ticket number. I was told that my question had to be escalated. As a result […]
Question: I’m looking for best practices related to reimbursement certificates. Previously my company provided a blanket certificate to the broker. After analyzing ACE data, I found an entry filed by one of the couriers. I’m considering using ACE Declarations for the reimbursement certificate. What are the advantages/disadvantages of using ACE? Answer 1: I am not […]
Question: Each month, I run the REV-103 ACE report to show me how much money CBP will withdraw from our bank account since we’re on Periodic Monthly Statement. I know the duties come out around the 15th working day of the month, but I want to know early in the month what the total will […]
