Question: Has anyone in the membership experienced a problem with some of the data fields in ACE not populating, such as the following fields: HTS NUMBER FULL LINE TARIFF QUANTITYLINE TARIFF GOODS VALUE AMOUNT LINE TARIFF DUTY AMOUNT To the best of my knowledge we have not experienced that in the past. I am thinking […]
Question: For the most part we have received all of our IEEPA refund, the issue we have is there are several refunds that were posted to our ES-022 report and show transmitted to Treasury. These date back to early May. Is anyone aware of the best way to contact CBP/Treasury to get a confirmation of […]
Question: We submitted entries through CAPE and while there were a group that were accepted, we had quite a few that failed with the following error description: HTS Relationship/Sequence Mismatch.Wondering if anyone else has seen that error and how they corrected it. Answer 1: I have the same issue and I was not able to […]
Question: Is there a way to run an ES-003 report to reflect how the entries were filed? Since filing on CAPE strips the IEEPA HTs & duties paid, we’re not able to see what we’ll be getting back until it has been refunded and shows up in the ES-022 or REV-603 (I’m finding that the […]
Question: We filed for our IEEPA refund and now see on the ES-022 report that our old customs broker is listed as the designated notify party and will get paid on our behalf. The entries are 2 weeks away from liquidation, are their any options to route the refund payments directly to us? Answer 1: […]
Question: We have several entries where the line value was less than 50 cents and therefore the reported value in ace rounded down to zeroWhen I uploaded the entry to CAPE, I received this error message GOODS VALUE AMOUNT MUST BE REPORTED ON THE CH 1-97 Should I have my broker file a PSC to […]
Question: We are a US company with several different IORs that submitted CAPE declarations ourselves. We are signed up for ACH refund and have no Form 4811s that I know of or can find.Why are CAPE refunds sometimes being sent to our broker and sometimes being sent to us directly? It makes absolutely no sense […]
Question: We tried to add our company name and IR# in ACE as a Notify Party for notifications and refunds and found out we need to file a form 4811. We tried putting our company name and IR# in and it would not accept it on the 4811 as it was a top account. We […]
Question: We received our first IEEPA refund. The amount on report REV-615 & ES-022 match what we would have expected based on our original ES-003 report or IEEPA duties on those entries. The amount received was lower than the REV-615 amount. How can we find what reduced/offset the refund amount? Answer 1: Based on my […]
Question: I have been attempting to add additional sub-accounts(IOR’s) to my current ACE account. I believe I have followed the proper procedure as outlined by CBP yet nothing since March. I have followed up 3-4 times via email and twice via phone. Each time they say we will create an internal ticket for you and […]
Question: Is there a report in ACE that you can run to show refunds issued? Answer 1: REV-603 and REV-615 are two reports for CAPE. Answer 2: Login to ACE and go to your importer account.In the right side you should see a button for REPORTS, click on that.On the next screen select folders, then […]
Question: I am a customs broker with an ACE account. I am listed as an Organizational broker, TOP account owner, and Protest filer.I needed to add myself as an IOR with no luck. Sent several Emails to Ace for help, with no progress.In Ace I started from Accounts by adding a new Account, again at […]
