Question: We filed for our IEEPA refund and now see on the ES-022 report that our old customs broker is listed as the designated notify party and will get paid on our behalf. The entries are 2 weeks away from liquidation, are their any options to route the refund payments directly to us? Answer 1: […]
Question: We have several entries where the line value was less than 50 cents and therefore the reported value in ace rounded down to zeroWhen I uploaded the entry to CAPE, I received this error message GOODS VALUE AMOUNT MUST BE REPORTED ON THE CH 1-97 Should I have my broker file a PSC to […]
Question: We are a US company with several different IORs that submitted CAPE declarations ourselves. We are signed up for ACH refund and have no Form 4811s that I know of or can find.Why are CAPE refunds sometimes being sent to our broker and sometimes being sent to us directly? It makes absolutely no sense […]
Question: We tried to add our company name and IR# in ACE as a Notify Party for notifications and refunds and found out we need to file a form 4811. We tried putting our company name and IR# in and it would not accept it on the 4811 as it was a top account. We […]
Question: We received our first IEEPA refund. The amount on report REV-615 & ES-022 match what we would have expected based on our original ES-003 report or IEEPA duties on those entries. The amount received was lower than the REV-615 amount. How can we find what reduced/offset the refund amount? Answer 1: Based on my […]
Question: I have been attempting to add additional sub-accounts(IOR’s) to my current ACE account. I believe I have followed the proper procedure as outlined by CBP yet nothing since March. I have followed up 3-4 times via email and twice via phone. Each time they say we will create an internal ticket for you and […]
Question: Is there a report in ACE that you can run to show refunds issued? Answer 1: REV-603 and REV-615 are two reports for CAPE. Answer 2: Login to ACE and go to your importer account.In the right side you should see a button for REPORTS, click on that.On the next screen select folders, then […]
Question: I am a customs broker with an ACE account. I am listed as an Organizational broker, TOP account owner, and Protest filer.I needed to add myself as an IOR with no luck. Sent several Emails to Ace for help, with no progress.In Ace I started from Accounts by adding a new Account, again at […]
Question: Is there a new place to access the ACE Reports in CBP’s Importer Account? Answer 1: If you click on your entity name under the Importer section, there will be a Reports button in red font in the top right. Once you click on it, it will take you to the Enterprise Reporting Services […]
Question: Hi, Earlier I had received notification of these webinars, and attended, but no longer receive notification and don’t see further ones on CBP’s website – but today I hear that mostly recently one was given morning of Tuesday, April 28 – anyone know how to resume to get notifications, or where to find current […]
Question: Is there a way to set up ACE Reports such as REV-615 or ES-003 to ‘auto run’ and forward the results to a third party via email? Answer 1: Yes, see https://www.cbp.gov/document/guidance/ace-reports-qrc-scheduling-recurring-report for instructions. Answer 2: Hello,See below CBP links (QRC and Video) on how to schedule and email a report in the ACE […]
Question: How is everyone figuring out which Entries should be submitted to CAPE? Is there any easy way to figure out which Entries have IEEPA tariffs and are not liquidated or liquidated within 80 days? Do I have to run 2 reports and manually compare if liquidated or not? Or are people just […]
