QUESTION: Can you tell me how to change my address that appears as the “Filer Name” on an EEI/ITN filing in ACE? This is the address that shows in field 5b. I have called the ACE Helpdesk, I have tried every screen in the ACE system. Do I need to submit a new application for […]
QUESTION: Is there a ‘simple’ way to change the account owner from one party to another ? Spoke with the ACE help desk and there has to be a simpler way than just about reapplying all over again. Any help or tips would be appreciated. ================ ANSWERS: There is no “simple” way (doesn’t seem to […]
QUESTION: When we look at AM-reports in ACE we can see a recon flag for certain entries. However when we look at the ESM-report equivalent for the same entries there are no recon flags set. Have any members experienced this in the past and how was it addressed ? Which reports will Customs use to […]
QUESTION: We requested additional IOR’s be added to our ACE account back on 10/26/17. So far, CBP has only added one IOR and when we query the reports for that IOR, nothing comes back. How long does it usually take for CBP to add IOR’s? Why aren’t we receiving the reports for the one […]
QUESTION: As an Importer, how does one search in ACE Reports for an Entry Type 09 for Reconciliation? (to make sure it was filed by the Broker, amount indicated to Customs, to check Liquidation, etc). I have tried numerous ways for find it, but cannot. ************ Add’l Answers: ES002 has entry type and reconciliation status. […]
QUESTION: The ACE portal has changed since I last used it! Right now I just want to see all users and their type, including myself, but cannot find the right location. My boss – the corporate officer, is the TAO but again I don’t see her name anywhere. Currently, the former manager is still listed […]
QUESTION: At a new company and looking at ACE reports. I can see recon indicators but cannot find a legend on what they mean. Is there a table available anywhere ? No luck searching CBP.gov. *********** Answers: Wow! All you have to do is Google: CBP Recon Codes CS Flag Codes Reconciliation Issue Codes The […]
QUESTION: On the high volume traffic lanes, our company asks our freight forwarder to file the ISFs. We pay the freight forwarder to handle all aspects of the shipment (overseas trucking, booking the containers, document distribution) and we have also provided them a POA to file the ISF for us. Then there are the one-offs, […]
QUESTION: I’m interested to learn which reports are used by members filing recon? Are any of the members using U.S. Customs’ Masterfile Extract and Liquidation Extract files when preparing to file recon entries? Or, are you using only the ACE and ITRAC data? Thank you! ========== Answer: I filed recon for our company last […]
QUESTION: I am curious on how other members conduct ACE export audits on multiple export locations with same EIN number? Can you share your practices? Do you have each location conduct the audits? If so, how do they identified them and run an ACE report on just their location? *********** Answers: It’s never been easier […]
QUESTION: Can the association provide information on how to add Mode of Transportation to the AM-008 report? ========== Answer: I see this question too often. Not only freight mode but MPF and HMF. The data is in the customs system but not in any canned report. It’s just that. A canned report. I often […]
QUESTION: Could you recommend the best report to find out how much the company has paid on line item level in Anti-Dumping and Countervailing duties? Some deposits have been done post entry and rate has changed several times, so there could be several deposits for the same entry line. Does CBP make information […]
