Broker – Freight Forwarder

  Question:   Can anyone provide a sample questionnaire or explanation/listing of what   should be included in a set of instructions that would be provided to my   customs broker instructions on how to handle my account?   **********

  Question:   Can anyone provide some good objective KPI’s (Key Performance Indicators) or   other type “score card” to measure my customs broker’s services?   **********

  Question:   Can anyone provide some good objective KPI’s (Key Performance Indicators) or   other type “score card” to measure my customs broker’s services?   **********

  QUESTION:   I am looking for a Template if anyone has one, of a broker report card *****************

  Question:   Would the membership mind sharing their assessment criteria or template when assessing brokers and forwarders?   I need to revamp the assessment that has been in place for years which consisted of simply: Service.  Communicating in a timely manner, is responsive and accessible, provides innovative solutions, administratively meets our needs 

  Question:   Our Compliance Group would like to put a stronger emphasis on Broker Management in 2012.   Would the membership have samples, templates or best practices to share in the following areas:   Broker Score Cards KPI Broker Management Tools Review schedules   ============

Question: I’m looking to the association for guidance on typical terms and conditions to implement with our custom’s broker ============

Question: What do the members consider to be an ideal number of customs brokers for amoderate size importer to use? Has CBP provided any information orrecommendations on how many brokers an importer should use in order tomanage them effectively? What factors should be considered? We are reluctantto provide one broker with all of our business, […]

Question:When documenting procedures for a U.S. Export/Mexican Import compliance manual did the membership document the processes/procedures of their Mexican broker in their manual?  Since the role of Mexican brokers is so different from that of U.S. brokers, I can’t help but think that their processes should be mapped out in order to reflect what is […]

Question: Just curious if anyone knows where I can find out how many licensed brokers there are in the U.S. or does anyone know the approximate number?

Question:Ready for an interesting one?  :  How do you check out a customs brokerage? I just ran an entry query in ACE and pulled up a list of entries done in the last 12 weeks. Two dozen entries were done by a brokerage I had never heard of before. When I googled the filer code, […]