QUESTION: I tried to delete some names on ACE portal and I was not able to find the delete button. I looked in every possible location on ACE Portal. I tried to call ACE Support and left a message but no one called me back. Can any of the members help direct me to the […]
QUESTION: I am an importer with several different IOR numbers. At the time of my ACE registration I was only permitted to include 3 IOR numbers. I have since then requested the addition of my remaining IOR numbers. It was July of last year to be exact! I have even sent in the hand signed […]
QUESTION: Is there a way to check any US Customs site (ACE? Elsewhere?) to see if we have any outstanding debt owed to CBP for supplemental duties? We got a 2nd notice on a bill ($3.31) that was overlooked and now Finance is nervous. ************** Answers: Call CBP’s finance department. Ran into the same thing […]
QUESTION: I am hoping the membership can provide some advice about adding MPF and HMF to an ACE report. I am running the ESM-7008 report. I switch the report from reading to design mode. select edit data provider, select financials, select collection, add merchandise processing fee and harbor maintenance fee to the result objects, […]
QUESTION: Have any of you noticed that your routed exports disappeared after the implementation of ACE? We are not certain if it is something we are doing or not doing, but all reports for routed exports are coming up blank. We did not have this issue before the transition to ACE. We find it odd […]
QUESTION: I am auditing my import entries under ACE Reporting AM008. Most of my brokers entries are there. However, I was alarmed to see very few and missing many from express couriers which I know we have made several entries. My questions to the group, Does ACE only capture Formal Entries and not […]
QUESTION: I just completed an audit of export transactions showing in my exporter ACE report AES-202. The routed transaction indicator states “N”, but the actual ITN document from the forwarder shows that it was filed as routed. Has anyone else experienced this problem and if so, what is the cause and the solution? ========== Answer: […]
QUESTION: I just completed and audit of transactions showing in my exporter ACE report AES-202. The routed transaction indicator states “N”, but the actual ITN document from the forwarder shows that it was filed as routed. Has anyone else experienced this problem and if so, what is the cause and the solution? ========== Answer: So […]
QUESTION: Has anyone found a way to run any type of historical ISF reports through ACE? The reports only populate from the time that our company originally subscribed to the reports to the current date but I would like to access historic data. ========= Answer: A year or so ago – CBP announced that it […]
QUESTION: I am auditing my import entries under ACE Reporting AM008. Most of my brokers entries are there. However, I was alarmed to see very few and missing many from express couriers which I know we have made several entries. My questions to the group, Does ACE only capture Formal Entries and not Informal or […]
QUESTION: Our company exports and files the EEI from different locations with same EIN, when we obtain the export reports from ACE it is a lot of work to identify the export location because it the same EIN. One of the suggestions from the compliance team is to identify each location with a suffix example: […]
QUESTION: Our company is considering self-filing our post summary corrections (PSC). We would like to benchmark with the ICPA community to see what other companies are doing. 1. Is your company self-filing for PSC? 2. If yes to Q1, please answer the below: a. What system(s) is/are used for self-filing? b. How much time in […]
