QUESTION: Is anybody having issues running this report lately? It just seems to “hang” indefinitely without displaying any results. ******************* Answers: I have found some difficulty with reports on ACE and discovered changing my browser solved the problem. ******************* ACE is slow today!! ***************
QUESTION: Is anyone having issues the last few weeks with scheduled ACE reports running “blank”/no data (when data should be present)? I’ve experienced this on both the export and import sides of ACE. Just curious if anyone else has seen this. ( ACE Is also running horrifyingly slow the last few weeks) ************ Answers: Yes, […]
QUESTION: I just noticed in ACE that when scheduling reports, there no longer seems to be an option to deliver it to “email”. Was this taken away sometime this year? I know it was there in the “old” ACE at the beginning of the year. ========== Answers: I take it that you are missing the […]
QUESTION: Is anyone aware of an ACE Report available that will verify, by bill or entry number, our payment of a CBP bill has been received and applied? These are paper bills (CBP Bill Form (10/2021) for supplemental duties/fees assessed upon liquidation/reliquidation for which we pay by paper check. We obtain a POD that the […]
QUESTION: We recently created 2 IOR suffixes, we went through the steps needed to create the suffixes. We have a problem, we cannot see those two IORs on our ACE portal account, we have called Customs ACE support but nobody seems to know why we can’t see the new IOR. The only information that that […]
QUESTION: I would like to ask the membership if there is an ACE report that has the related party indicator as a data point that is available to add (or an entry report that would list this data point). *********** Answers: Hello! The various entry summary reports (ES) do have an option for the related […]
QUESTION: Does anyone know of an ACE report that includes the supplier’s invoice number? Is it even a data point option that can be added? ========== Answer: I’m not positive, but this seems highly unlikely as it is not a required 7501 field. If there are better shipment release reports, it might be on there, […]
QUESTION: The ACE help desk to me that ACE Reports works best in Microsoft Edge. I read that the CBP Forms application only runs in Chrome or Firefox . Is this correct? ========== Answers: As of April, CBP has integrated Edge since explorer will not longer be sported by Microsoft as of June 2022. Chrome […]
QUESTION: I am trying to find or build a report to show Sec 232 exclusion IDs and the quantities imported against it. The Trade Remedy report does not seem to have up to date information. I ran a Trade Remedy report today and a specific exclusion does not show being used to date and we […]
QUESTION: Is anyone else having trouble with the REV-103 Daily Statement Entry Summary List report in ACE? I have been getting an error when I try to run it for the past several weeks. I am trying to view our entries that got paid on our March monthly statement. I contacted the ACE reports email […]
QUESTION: I am looking to add fields to the standard ACE ES-002 import report to include the DDTC ITAR data fields, such as where the broker declares an exemption code OR a DSP 73 license #. In looking at the universe I don’t see fields obviously labeled for this. The only field I see is: […]
QUESTION: The company for which I work is set up as an importer in ACE, but I see nothing in there showing us as an FTZ. Can anyone advise how I can set this up? We need our expanded 9 character zone ID for our 214’s, and the only way I see to obtain this […]
