Question: Today I added a user however the user did not have the normal links such as going back to the legacy ACE. Has the method of adding a user changed?Thank You Answer 1: The interesting thing about adding a new User in ACE is that we administrators don’t see what happens on the User […]
Question: Is anyone having issues with accessing the Reports Launch Tool in the ACE Portal? We have not been able to access reports since 1/1/24. How did you resolve the issue? Answer 1: I have and I had to contact them to resent my account: ACE Support U.S. Customs and Border Protection ACE.Support@cbp.dhs.gov 1-866-530-4172 option […]
Question: Is it possible to find all notices of penalties and mitigations within ACE? Management wants a review and a running log, we have had a few ISF penalties (all mitigated down considerably), but I have not kept a log. Answer 1: Your bond company should be able to provide a report of Liquidated Damages […]
Question: A previous employee opened an ACE account and has since left the company. I’ve just started this position and no one has any information on the login information. Do you all have any ideas how I would be able to gain access? Answer 1: Reach out to your CBP National Account Manager, if you […]
Question: What is the best procedure for adding IOR Suffixes to ACE for the reports AES – 202 and AES – 203? Do I need to email ACEAPPLICATIONS@CBP.DHS.GOV? I have looked in the ICPA library and do not find any recent posts on this issue. Answer 1: I believe just like setting up an account, […]
Question: Has anyone else noticed a very significant degradation in the functionality of ACE reporting. I run reports I have built that normally take less than 30 seconds to return results, and they return nothing for very long (ie approaching an hour) time periods. ACE support as usual is unable to even to detect an […]
Question: HI, I will be retiring from my position in two months and need to update the Primary Account owner and users. I hear this is not an easy thing to do. The things I have ready are not very helpful. Any insight on the steps to do this would be helpful. Thank you Answer […]
Question: Hello members, I have started a position in Trade Compliance for a company. The company implemented a platform for automatic record keeping and entry auditing so it saves a lot of time for manual tasks. I would like to know the best way to run an audit for customs entry, how the process should […]
Question: Hello, Are we still able to view CF28/CF29 forms and upload responses in ACE? I recall being able to do this in a section labeled “Forms” but do not see it anymore. Was this moved somewhere else within ACE or did they remove this ability in one of the enhancements? Thank you! Answer 1: […]
Question: While auditing our ACE data, we have found that our brokers are very inconsistent with the Country of Export designation. For example, one of our most common supply chains from the EU to the US is: Manufacturer, located in Germany (DE), is the shipper Port of Export from the EU is Antwerp, Belgium A […]
Question: We use a customs broker to handle all of our entry filings, but we (the importer) would like to get access to ABI. Is this something we can do if we aren’t going to do entry filing? Has anyone else done this, and what benefits have you seen? Answer 1: The least expensive way […]
Question: We created a new business unit with its own tax ID. It is wholly owned by the tax ID parent company registered with ACE and CBP, and all business activity will be managed by the same leadership, and trade compliance group. We are all one big happy family, just two unique tax ID’s for […]
