Question: Is anyone else having trouble logging into ACE and getting an error message? There was an error logging you in We encountered an error logging you in. We apologize for any inconvience. We recommend that you close all browser windows, clear any browser cache, and try again. If this does not remediate the issue, […]
Question: I have 4 questions and am hoping maybe one of you has insight.For context, I successfully uploaded all my entries to CAPE this morning. I then ran the 603 report and here are my questions. Is this the correct report to run to view a list of submitted entries and statuses? Are there additional […]
Question: In ACE, I am creating a standard ES-001, then I edit it to add the Manufacturer ID and address. The Total Good Value Amount on the un-modified ES-001 for an entry is approx $273K (accurate), but on the modified report for the same entry number the value is over $12 Million (which is not […]
Question: Hello everyone,I find it very difficult to find training for running ace reports. Anyone know how to get my ES-003 report to show liquidated and pending liquidation?I’ve run ES-701 Courtesy of Liquidation – but this doesn’t show what duties are IEEPA – or am I not adding a field to this report that will […]
Question: I recently submitted our application for an ACE Protest Filer Account. I almost immediately received a rejection email stating it was rejected because the EIN specified in my application was already in use and to contact the ACE Account Owner. I am the ACE Account Owner, and we do not have a Protest Filer […]
Question: Hello, has anyone had luck reaching ACE support, and receiving assistance? I have sent multiple requests to ACE.SUPPORT@cbp.dhs.gov. I receive a kick back email saying to ONLY CALL 866-530-4172 OPT 3.I have called, spoken to an agent and received a case/ticket number. I was told that my question had to be escalated. As a result […]
Question: I’m looking for best practices related to reimbursement certificates. Previously my company provided a blanket certificate to the broker. After analyzing ACE data, I found an entry filed by one of the couriers. I’m considering using ACE Declarations for the reimbursement certificate. What are the advantages/disadvantages of using ACE? Answer 1: I am not […]
Question: Each month, I run the REV-103 ACE report to show me how much money CBP will withdraw from our bank account since we’re on Periodic Monthly Statement. I know the duties come out around the 15th working day of the month, but I want to know early in the month what the total will […]
Question: Hello, We are not ACH with CBP and we do not want to be ACH at this time. In ACE, under our account information, there is a place to enter our Banking Details. If I enter our banking detail information (Bank name, routing number, etc.) in here, will this allow CBP to send us […]
Question: We signed up for ACH refunds in ACE, and we received our first ACH refund. How do we determine what entry number is associated with the refund? I ran the REV-603 Trade Refund Report, but it only shows checks, no ACH. Answer 1: Look for an 11-digit entry number referenced in the ACH refund […]
Question: When I file a protest on a 520(d) Post Importation Preference Claim via ACE: If they deny it, am I precluded from re-filing on the same topic and same entry? If there is a minor imperfection with my protest, will I be given the chance to correct it before they deny? Answer 1: So, […]
Question: Is there an ACE report we can use to track the status of our post entry corrections? Answer 1: If you have Cargowise, you can track 2-6 weeks after submitting the PSC for status changes. You would normally be able to tell if approved, pending, liquidated or not as I would always check accelerated […]
