Question: Has anyone else noticed a very significant degradation in the functionality of ACE reporting. I run reports I have built that normally take less than 30 seconds to return results, and they return nothing for very long (ie approaching an hour) time periods. ACE support as usual is unable to even to detect an […]
Question: HI, I will be retiring from my position in two months and need to update the Primary Account owner and users. I hear this is not an easy thing to do. The things I have ready are not very helpful. Any insight on the steps to do this would be helpful. Thank you Answer […]
Question: Hello members, I have started a position in Trade Compliance for a company. The company implemented a platform for automatic record keeping and entry auditing so it saves a lot of time for manual tasks. I would like to know the best way to run an audit for customs entry, how the process should […]
Question: Hello, Are we still able to view CF28/CF29 forms and upload responses in ACE? I recall being able to do this in a section labeled “Forms” but do not see it anymore. Was this moved somewhere else within ACE or did they remove this ability in one of the enhancements? Thank you! Answer 1: […]
Question: While auditing our ACE data, we have found that our brokers are very inconsistent with the Country of Export designation. For example, one of our most common supply chains from the EU to the US is: Manufacturer, located in Germany (DE), is the shipper Port of Export from the EU is Antwerp, Belgium A […]
Question: We use a customs broker to handle all of our entry filings, but we (the importer) would like to get access to ABI. Is this something we can do if we aren’t going to do entry filing? Has anyone else done this, and what benefits have you seen? Answer 1: The least expensive way […]
Question: We created a new business unit with its own tax ID. It is wholly owned by the tax ID parent company registered with ACE and CBP, and all business activity will be managed by the same leadership, and trade compliance group. We are all one big happy family, just two unique tax ID’s for […]
Question: I may be overthinking this. Are you able to utilize NO EEI 30.37 (h) for shipments as authorized under license exception GFT for gift parcels and humanitarian donations, even if your humanitarian donation export is NLR in the first place? Answer 1: Interesting question. FTR 30.37(h) exempts “Shipments as authorized under License Exception GFT […]
Question: Does anyone know if there is a report in ACE that can be run to see if your account has any penalties issued/pending for late ISF filings? Answer 1: No, unfortunately penalties from FP&F are currently not yet available through ACE.
Question: Hello! Our part numbers are shown in box 28 of our 7501, right above the description. Is there a data access point for the ES-003 report that would show this number on a report? Answer 1: No, that is just freeform text your broker is typing on the 7501 form you see, and not […]
QUESTION: Is there a reason for providing the Customs broker access to the Importers ACE account and the pros and cons ? CSMS #52984667 / CSMS #52984667 / CSMS # 53522836 seem to indicate there should be some access or is it just to have CBP send copies of communications to the Customs broker on […]
QUESTION: I have an automated report saved in ACE for the ES-013 report, to run daily. It does not run daily because of ACE failures. When it does run I review it as an excel spreadsheet as it is emailed to me that way.I received a 28 via USPS from the CEE. I thought that […]
