QUESTION: To anyone who has/runs CUSTOM AES reports in ACE (not their canned reports): Have you noticed recently that the RESULTS stopped showing “routed” exports /ITNs (assuming you have reports that show “all” your exports, routed and not)? I’d like to hear if anyone else noticed this recently. ACE claims they changed nothing that would […]
QUESTION: How does the membership audit for the timely and accurate ISF submission of freight that is DAP? Is there a central report in ACE or other location that ISF can be fully audited by EIN? ========== Answers: Not enough information – question is who is the IOR? Only that company can “see” ISF data […]
QUESTION: Is there a place in ACE where an importer can view a liquidated damages notification? If so, where can it be found? ******** Answers: Unfortunately, liquidated damage notices are issued in a totally different system than ACE so there is no visibility. Liquidated damage notices are only issued in paper form and mailed so […]
QUESTION: Can anyone provide details on how to successfully run the REV-101 through REV-104 Statement reports? I used to use AR-006 to review monthly/daily/entry details, however it is no longer available. When I run REV-101 through REV-104 with detailed parameters or no parameters, I am not getting current statements. I am only getting past statements […]
QUESTION: Can anyone confirm that you cannot simply RENAME reports in ACE (as you would in Excel, Word etc.)? I could not find a way so I contacted ACE help desk and they said the way to do it is open the report and re-save as a new name and delete the old one. I […]
QUESTION: Does anyone know which ACE report contains PSC data? ============= ANSWER: I found that Entry Summary Report AM-068 has PSC in the Filer field, under the filer code, if one was filed. Addl Answer: The new ES-002 also contains PSC data. ==========
QUESTION: Can you tell me how to change my address that appears as the “Filer Name” on an EEI/ITN filing in ACE? This is the address that shows in field 5b. I have called the ACE Helpdesk, I have tried every screen in the ACE system. Do I need to submit a new application for […]
QUESTION: Is there a ‘simple’ way to change the account owner from one party to another ? Spoke with the ACE help desk and there has to be a simpler way than just about reapplying all over again. Any help or tips would be appreciated. ================ ANSWERS: There is no “simple” way (doesn’t seem to […]
QUESTION: When we look at AM-reports in ACE we can see a recon flag for certain entries. However when we look at the ESM-report equivalent for the same entries there are no recon flags set. Have any members experienced this in the past and how was it addressed ? Which reports will Customs use to […]
QUESTION: We requested additional IOR’s be added to our ACE account back on 10/26/17. So far, CBP has only added one IOR and when we query the reports for that IOR, nothing comes back. How long does it usually take for CBP to add IOR’s? Why aren’t we receiving the reports for the one […]
QUESTION: As an Importer, how does one search in ACE Reports for an Entry Type 09 for Reconciliation? (to make sure it was filed by the Broker, amount indicated to Customs, to check Liquidation, etc). I have tried numerous ways for find it, but cannot. ************ Add’l Answers: ES002 has entry type and reconciliation status. […]
QUESTION: The ACE portal has changed since I last used it! Right now I just want to see all users and their type, including myself, but cannot find the right location. My boss – the corporate officer, is the TAO but again I don’t see her name anywhere. Currently, the former manager is still listed […]
