• ACE LIQ DAMAGES VISIBILITY

    QUESTION: Is there a place in ACE where an importer can view a liquidated damages notification? If so, where can it be found? ******** Answers: Unfortunately, liquidated damage notices are issued in a totally different system than ACE so there is no visibility. Liquidated damage notices are only issued in paper form and mailed so […]

  • ACE REV-101 AND 104 REPORTS

    QUESTION: Can anyone provide details on how to successfully run the REV-101 through REV-104 Statement reports? I used to use AR-006 to review monthly/daily/entry details, however it is no longer available. When I run REV-101 through REV-104 with detailed parameters or no parameters, I am not getting current statements.  I am only getting past statements […]

  • RENAMING ACE REPORTS

    QUESTION: Can anyone confirm that you cannot simply RENAME reports in ACE (as you would in Excel, Word etc.)? I could not find a way so I contacted ACE help desk and they said the way to do it is open the report and re-save as a new name and delete the old one. I […]

  • PSC ACE REPORT

    QUESTION: Does anyone know which ACE report contains PSC data? ============= ANSWER: I found that Entry Summary Report AM-068 has PSC in the Filer field, under the filer code, if one was filed. Addl Answer: The new ES-002 also contains PSC data. ==========

  • CHANGING ADDRESS IN ACE

    QUESTION: Can you tell me how to change my address that appears as the “Filer Name” on an EEI/ITN filing in ACE? This is the address that shows in field 5b. I have called the ACE Helpdesk, I have tried every screen in the ACE system. Do I need to submit a new application for […]

  • ACE ACCOUNT OWNER CHANGE

    QUESTION: Is there a ‘simple’ way to change the account owner from one party to another ? Spoke with the ACE help desk and there has to be a simpler way than just about reapplying all over again. Any help or tips would be appreciated. ================ ANSWERS: There is no “simple” way (doesn’t seem to […]

  • RECON DIFFERENCE IN ACE

    QUESTION: When we look at AM-reports in ACE we can see a recon flag for certain entries. However when we look at the ESM-report equivalent for the same entries there are no recon flags set. Have any members experienced this in the past and how was it addressed ? Which reports will Customs use to […]

  • ADDING IOR IN ACE

    QUESTION: We requested additional IOR’s be added to our ACE account back on 10/26/17. So far, CBP has only added one IOR and when we query the reports for that IOR, nothing comes back.   How long does it usually take for CBP to add IOR’s?  Why aren’t we receiving the reports for the one […]

  • ACE RECON REPORTS

    QUESTION: As an Importer, how does one search in ACE Reports for an Entry Type 09 for Reconciliation? (to make sure it was filed by the Broker, amount indicated to Customs, to check Liquidation, etc). I have tried numerous ways for find it, but cannot. ************ Add’l Answers: ES002 has entry type and reconciliation status.  […]

  • ACE PORTAL TAO AND POC

    QUESTION: The ACE portal has changed since I last used it! Right now I just want to see all users and their type, including myself, but cannot find the right location. My boss – the corporate officer, is the TAO but again I don’t see her name anywhere. Currently, the former manager is still listed […]

  • RECON CODES IN ACE

    QUESTION: At a new company and looking at ACE reports. I can see recon indicators but cannot find a legend on what they mean. Is there a table available anywhere ? No luck searching CBP.gov. *********** Answers: Wow!  All you have to do is Google: CBP Recon Codes CS Flag Codes Reconciliation Issue Codes The […]

  • FILING ISF THRU ACE

    QUESTION: On the high volume traffic lanes, our company asks our freight forwarder to file the ISFs.  We pay the freight forwarder to handle all aspects of the shipment (overseas trucking, booking the containers, document distribution) and we have also provided them a POA to file the ISF for us. Then there are the one-offs, […]