ACE

QUESTION: I am new the portal.  Could anyone share how to use the portal to input and retrieve information (reports, determine if we are IOR’s) etc.? I would appreciate any information that you could share. ========== Answers: You need to self serve and ask specific questions after that.  There is plenty of tools on the […]

QUESTION: ACE keeps EEI info for up to 90 days.  Is it possible to download soft copies of the EEI from ACE for recordkeeping purposes within that time period? ACE only keeps EEI records for 90 days.  If I wanted to obtain a soft, or hard, copy of the EEI after that time period how […]

QUESTION: Is there a way to add the “Entry Summary Number” to the new ACE Statement Report REV-101? ========== Answer: Yes, you can add Entry Summary Number to the REV-101 report.   In the upper right corner of the REV-101 report screen click on Design.  Several tabs will appear, click on the “Data Access tab.”  […]

QUESTION: Which ACE report will show me disclaimed PGA – FDA Lines lines on entries? ========== Answer: Not aware ACE provides this type of report. ==========

QUESTION: Has anyone been able to run a monthly final statement for final statement date 2/22/18 ? We ran an REV-104 statement for final statement date 1/23/18, last month, successfully. Now, nothing is working. Some items on the prompt screen have even been removed. Would any member be willing to share the prompt selections that […]

QUESTION: Over the last several years our company has grown through mergers and acquisitions. With the acquisitions came additional EINs that import and export. Our TAO has repeatedly tried to add these EINs to our ACE account. However, ACE won’t allow them to be added to our top account since someone else has already claimed […]

QUESTION: What are the benefits/added value for creating an ACE portal profile if business consist mostly of Direct Import?   Thoughts are risk and due diligence’s transfer to the customers at the Ports. ====================== ANSWERS: If your company imports or exports *at all* having an ACE portal account will let you run reports to monitor imports/exports […]

QUESTION: I’m trying to run the Entry Summary Report  and once again I get an error. Was this report removed as well? ========== Answers: Take a look at the ES-003 report.  This may cover what you need. ========== I ran the AM-068 report just now and received results.  What type of error are you receiving? […]

QUESTION: Has anything changed with pulling periodic monthly statements in ACE? These are the steps I normally go through:   Click on Importer Hit “Go”   Then I select “Statements” When I hit statements, the report automatically runs.  I used to be able to select the dates, for example January 1 – January 31st. ====================== […]

QUESTION: For those of you filing recon, how long are you waiting to run ACE reports to insure ACE provides all of the data for the year you’re filing recon? How long are you waiting to request the data from your Customs brokers to insure all data is included? ******** Answers: The entry should be […]

QUESTION: What does “top account access” mean in ACE?  I I’m PTAO and when I assign new users I have to say YES or NO to Top account access, but I don’t know what it means or grants. ========== Answers: If you have a multi importer account…a corporation with more than one subsudiary…then ACE can […]