Question: We are an Importer and received a CF-28 in the mail and we are working on it. I cannot find it anywhere in my ACE Account (portal). They used to show on first page when you would log in. I know there have been ongoing changes/updates occurring in ACE by CBP. I have searched […]
Question: Hello members, We recently received request form CF-28 from CBP, after submitting reconciliations due to variances in freight costs. In your opinion, what documents should we submit to support our request? Is an explanatory letter enough? Thank you, Answer 1: It is hard to answer without knowing the specific request for information. It sounds, […]
QUESTION: Hoping the membership can help on a question regarding origin determination. Why does customs ask for a costed BOM as a factor for determining origin? Shouldn’t origin be solely determined by the essential character and substantial transformation tests? So, how can value actually be relevant when determining origin? Why would customs need cost details? […]
QUESTION: Has anyone else had issues receiving emails from acenotifyservice@customs.treas.gov ? We were notified last week of a CF 28 that was sent to us by acenotifyservice@customs.treas.gov on 7/18/22 but we never received it. Our IT department has run email tracers on all servers including Spam or blocked emails but could not find anything from […]
QUESTION: I received a CBP form 28 asking for information on validity of our claim for COTPA preferential duty treatment. On the request, they have asked that “all documentation must be in English”. I have 42 invoices and the COO applications that need to be translated. Are they needed to be translated? How strict are […]
QUESTION: I just wrapped up a CF28 in which CBP challenged a widget’s classification (3ish% duty rate). Upon reviewing the widget’s specs, they came back proposing a new (better) classification (which pleasantly duty-free!). I agree with the officer that this new classification is better than the one we had before. I know this finding isn’t […]
QUESTION: If it is possible to have the ACE portal email the importer whenever a CF-28 or CF-29 has been issued, can the membership please tell me how to set up my ACE portal so I can get those automated emails notifying me of 28 and 29 activity? ************* Answers: It is not possible to […]
QUESTION: I’m trying to find the line between “can file a prior disclosure” and “cannot file a PD.” So, what exactly is an “official investigation?” Does CBP have to use those exact words? Mere issuance of a 28 or 29 is NOT necessarily the beginning of an “official investigation,” right? ***************** Answers: Correct – mere issuance of […]
UESTION: If it is possible to have the ACE portal email the importer whenever a CF-28 or CF-29 has been issued, can the membership please tell me how to set up my ACE portal so I can get those automated emails notifying me of 28 and 29 activity? ************* Answers: It is not possible to […]
QUESTION: I recently received a CF28 concerning a shipment from July of last year. I provided the requested information. I then asked for confirmation from the import specialist that my paperwork was received and that the matter is now closed without further action. They responded with a CF29 that said “Required documents received. No further […]
QUESTION: Has anyone in the membership received a form 28 on child, forced, or convict labor? Is this a new focus area for Customs? What would you suggest as areas on which to focus and/or avoid in your response? %%%%%%%%%% ANSWERS: First, make sure you read the CF 28 carefully. Your response must include answers […]
QUESTION: I just received an email from my broker regarding a CBP28. They received it 2 weeks ago from CBP. Any suggestions as to how I can ensure CBP sends this type of correspondence directly to me (IOR) rather than our broker? %%%%%%%%%% ANSWERS: I suggest creating a ES-13 report in your ACE portal to […]
