Question: Does anyone know what is up with the ACE HELPDESK (not the ACE REPORTS helpdesk)? They seem to have gone dark…no responses to e-mail cases and phone service is bad too (non-English speaking non-knowledgeable people). I am desperate for help and don’t even know who/how to escalate to. Mine isn’t a “nicety” issue it […]
Question: I have modified the ES-003 Entry Summary Line Tariff Details Report to add additional data elements and now some of the fields are showing double the correct value. The following are two of the fields in question that I have identified: Line Tariff Goods Value Amount Line Charges Amount Example – One row in […]
Question: I have modified the ES-003 Entry Summary Line Tariff Details Report to add additional data elements and now some of the fields are showing double the correct value. The following are two of the fields in question that I have identified: Line Tariff Goods Value Amount Line Charges Amount Example – One row in […]
Question: Has anyone else had an issue with AES exporting reports not returning all or correct information? I usually run the AES 202 report to do my monthly audits, but at the moment all of my Export reports in ACE only return the routed exports. I cannot get data on non-routed filings. I have placed […]
Question: Dear ICPA Members, I have a question regarding the possibility of retrieving historical import data from ACE or any other system for the past 12 years. Analyzing such historical data is part of the PFAS reporting obligations, which must be completed by January 11, 2026. Does anyone have experience obtaining US import data that […]
Question: My USPPI data in ACE is not showing any Country of Ultimate Destination data for any transaction since November. Is anyone else having this issue? Answer 1: I just ran an ACE export report and country of ultimate destination is populated. I assume you converted your reports to the new AES universe last month….if […]
Question: Is there either a report (or fields I can add to maybe an ES report) in ACE that shows TSCA flag, whether it was disclaimed or not, etc? I’m not seeing one in the literature but maybe I missed something. Answer 1: YEs you need to pull in the LPCO related fields. The PGA […]
Question: I’m curious about getting a list of all of my company’s various ACE users. I asked the ACE Help Desk and they told me “the account owner can get that list” but couldn’t tell me HOW to do it, where to go, what to click, etc. Does anyone here know the exact process for […]
Question: Hi Members, When I go into the modernized ACE Portal (vs. Legacy), I see only one of our US Importer of Records account with a “Frozen” status. All other IORs show an “Active” Status. Did some research on the “Frozen” status, but still not clear on the below open questions. Curious if the members […]
Question: I must’ve missed the memo. Is it possible to run ACE reports at the top account level in the new ACE? We have multiple legal entities and have always run reports at the top account level. It doesn’t seem like this is an option any longer and now I need to select each individual […]
Question: I’ve been asked if the following pieces of data are available in ACE. I checked with the Help Desk but they just sent me the documents on how to create custom reports. When I do, I do not see the data points I’m looking to add, so I hope I’m doing something wrong. Is […]
Question: We conduct a monthly transaction audit based on random entry samples. To ensure I capture the complete set of entries for a given month, I am looking to confirm the earliest business day I should generate the Entry Summary report (ES-001 / ES-003) in ACE. Our entries are not overly complicated and we have […]
