Question: Does ACE have a report that shows all historical Protests filed? I’m trying to get a list of Protests that have been filed on behalf of my company going back 5 years. Thank you in advance. Answer 1: You can add an entry summary object to the ES-002 report titled Protest Status. Answer 2: […]
Question: I am looking to connect with someone who has experience building ad hoc and customs reports in the new ACE environment. After reading the instructions and watching the videos, I find I am still unable to successfully build the reports I need. I would be very grateful to anyone who can offer technical support. […]
Question: Background: I recently joined a company with 6 businesses (all with their own IOR#s). The person handling trade compliance before me left abruptly and did not pass along any login/ account information. Questions: Is there a best practice or any recommendations on how to set up all 6 businesses under 1 ACE portal? Answer […]
Question: We need to change our company name in ACE for importer and exporter accounts. Searching in ACE Training and Guides did not show any info. Is that name change done via the 5106 form? Nothing else will change except the company name – same EIN, same AO, etc. Answer 1: Yes, the 5106 is […]
Question: I am so confused about the different types of ACE Users. I do understand that the Trade Account User (TAO) is the “master account holder” per se and has the ability to add and revoke accesses. Also understanding that a Proxy TAO has much of the same edit rights as the TAO but that’s […]
Question: At the end of 2023 our two US locations, each with their own respective EIN, were purchased by another company with one US location and their own EIN. This resulted in new company names for each of the two acquired locations. We submitted a request for IRS approval of the name changes to our […]
Question: Hi! I am a new manager in trade compliance and I have not had a lot of exposure to ACE Reports besides statement reports and I’d like to know some of the reports I should be reviewing and how often they should be reviewed. Thank you! Answer 1: This is a good place to […]
Question: Is there any reporting in ACE that shows our e214 numbers and dates for entry into an FTZ in which we are just a user/importer and not the FTZ operator? Answer 1: not at this time Answered by: Cornelia Steinert – cornelia.steinert@johnsjames.comTitle: Director of FTZ Services, Company: John S. James Co.
Question: Hello ICPA, Does anyone know where to access the formal ACE recordkeeping policy or who maintains it? I’m aware that importers are required to retain documents for 5 years, but what happens to ACE data that is over five years old? Is it archived, simply deleted, or do they never age out? I contacted […]
Question: Have have any members successfully set up delivery of a scheduled ACE report to a company email address in XLS format, such as a weekly Liquidation Report? Answer 1: Well of course…this is very routine. Scheduling reports for email (or any other method) of delivery is a normal part of compliance operations. Answer 2: […]
Question: Generally speaking, I’ve had a lot of issues since the “new” ACE showed up a couple months ago. But many times, when I try to access REPORTS, it’s slow. Supposedly nothing changed but the “appearance”, however, I’ve had a bunch of errors, “timeout” issues etc. ACE helpdesk says nothing they can do…those are “server” issues. […]
Question: My company which has 2 US locations, each with their own EIN and ACE account, has recently been purchased by another company that does not have an ACE account. How do I change the existing 2 ACE accounts to the new company name with my new e-mail address? Answer 1: The company acquiring you […]
