Question: Hello, We are not ACH with CBP and we do not want to be ACH at this time. In ACE, under our account information, there is a place to enter our Banking Details. If I enter our banking detail information (Bank name, routing number, etc.) in here, will this allow CBP to send us […]
Question: We signed up for ACH refunds in ACE, and we received our first ACH refund. How do we determine what entry number is associated with the refund? I ran the REV-603 Trade Refund Report, but it only shows checks, no ACH. Answer 1: Look for an 11-digit entry number referenced in the ACH refund […]
Question: When I file a protest on a 520(d) Post Importation Preference Claim via ACE: If they deny it, am I precluded from re-filing on the same topic and same entry? If there is a minor imperfection with my protest, will I be given the chance to correct it before they deny? Answer 1: So, […]
Question: Is there an ACE report we can use to track the status of our post entry corrections? Answer 1: If you have Cargowise, you can track 2-6 weeks after submitting the PSC for status changes. You would normally be able to tell if approved, pending, liquidated or not as I would always check accelerated […]
Question: Where can I get good instructions on how to use Web Intelligence to create my own customize report in ACE? The ES-003 is ok, but it has a lot of fields I don’t and the fields I need are in 002 and 001, which I’ve been combining manually using Vlookup. I’d like to run […]
Question: We exported an EAR (NLR) controlled shipment and filed the EEI through AES. The shipment was held at the destination country border and was never imported into the destination country. The shipment is now in the process of being returned to the US. Once the matter that caused the shipment to be held at […]
Question: I am TAO for my ACE account. When I go to view my active users, it only returns 100 results, so it will say showing 100 out of 196, but there is no button that I can see to go to/view the next page. A message comes up “More than 100 records were found. […]
Question: What ACE report can I run to show how much my company has paid for each type of tariff (Section 301, Section 232, IEEPA, etc.) over a certain time period? Answer 1: Well you just run a regular ES-003, but from there you have to do some filtering by the CH 99 HTS as […]
Question: I am reaching out to you for assistance. Do you know if the ACE system can generate a report that includes export shipment data processed regardless of their values (for example, shipments valued under $2,500 per Schedule B numbers) and the destination country? If so, do you know the name of the report?. Thanks! […]
Question: So, a lot of the Trump Tariffs stack, but some don’t, and some are subtler (232 applies to derivative content, Reciprocal to the remainder, etc). If we assume ACE is programmed correctly, can it stack INCORRECTLY? Meaning, if the origin/HTS/value are entered correctly, can ACE get the duty “wrong?” Answer 1: Based on my […]
Question: I’d like to add 7501 Box 12 “B/L or AWB Number” to my ES-003, but I’m not seeing it in the options I can add. Am I missing it or is Box 12 not a field that is available for ACE reporting? Answer 1: You can access this data in the Cargo Release Report […]
Question: Should routed exports show on our AES-202 report in ACE? For some reason I thought only non-routed filings would show for our account under the AES-202 report. My understanding was the AES-203 report would identify any shipments that were exported as a routed export. We are seeing some of the routed exports form report […]
