• E-Petition

    Question: My company recently received a liquidated damages case, and in the LD we were advised we may submit our petition electronically through the e-Petition platform at   Has anyone used this platform for filing a petition rather than submitting paper to the FP&F office?   I like my paper records, but also not opposed to […]

  • Protesting Classification & Duty Owed

    Question: I’ve got a situation where my company made a prior disclosure, but the broker failed to make the classification changes for a few months subsequent to the disclosure period. Then the broker forgot to file the PSCs to make the correction. Currently, the only option is to protest them or make a prior disclosure. […]

  • Void Protest Denial

    Question: Hello! I filed a Protest in ACE and it was denied with a very vague response as to why, stating there was “no documentation provided to substantiate a change in value.” I filed a Void Protest Denial within 20 days of receiving the notice that my Protest was denied and emailed the reviewing Customs […]

  • CBP Protest Status with Unresponsive broker

    Question: Does anyone know how an importer would get status of a CBP entry protest if the broker who filed it was unresponsive and not able to be contacted? Protest filed to apply exclusions not applied at initial import. Answer 1: Reach out to the CEE which handled the entry. In the top right corner […]


    QUESTION: We recently discovered an item imported for years had the incorrect HTS assigned, most likely a result of an administrative error when we did a system transition a long time ago and was never caught.  The HTS previously used has a significantly higher duty rate than the correct HTS. There are hundreds of entries […]

  • Protest to CBP for duty refund

    QUESTION: We have a product that qualifies for an FTA.  Our brokers system failed to capture it in mid to late 2021,  The FTA became valid during the MTB program that expired December 31,2020 ,  When the MTB expired,  we failed to capture the FTA lower tariff and paid duties on the full HTS %. […]


    QUESTION: A protest was filed to claim an exclusion.  CBP rejected stating the product did not match the exclusion description exactly.   The client hired a trade attorney to request a amendment to the exclusion description which was granted.  The USTR posted the modification with original description and new description.  I emailed the Customs specialist who […]


    QUESTION: We are having a lively debate here and would like to hear what our legal eagles have to say. We are well aware the protest period is 180 days from liquidation. Let’s say you file a protest and it is approved. The entry will re-liquidate with a refund. Now that there is a new […]


    QUESTION: We requested a protest denial voided and it was accepted.  I couldn’t find anything that tells me what to expect now.  Will CBP review the protest again, or have they done that, in order to accept the void,  and will we now get refunded the duties we paid? ************ Answers: You did not give […]


    QUESTION: We filed over 8 Million dollars in exclusions through PSC’s and Protests. Most of the PSC’s and Protests were filed at the beginning of the year. To date we have only received 1.5 million back and have been averaging about 50K in refunds per week for a couple months. Are other members experiencing the […]

  • Protest filing period

    QUESTION: My understanding is that after 180th day of liquidation there is no recourse as Protest filing period has been missed. Are there any actions can you take to straighten things out at this point? =========== Answers: If it is one-time issue that you owe money, you can always file a Voluntary Tender and pay […]


    QUESTION: What recourse (if any) does a filer when CBP denies a Protest on the merit that the filer failed to upload the documents to the Protest module. We submitted a request for reconsideration but it was also denied.   The CBP import specialist just won’t bend on this one… ========== Answers: You don’t say […]