Question: Hi,Our Customs Broker has submitted requests for refunds for Canada surtax we paid on entries in 2025. They were submitted via the CARM Portal.Have any other Canada importers submitted requests and have received the refunds from CBSA? How long did it take for the process? Answer 1: I am still awaiting resolution on a […]
Question: We’re aware that we can go back and request relief for the surtax we paid on US goods into Canada during a certain time period. Does anyone have an Excel list of the HTS numbers for which we are allowed to request remission? Answer 1: Hello, That’s not quite how it works. You must […]
Question: My company will be making transfer price adjustments on our entries for 2025 in the early part of 2026; therefore, we will be correcting the Customs value declared to the CBSA. Does anyone have any experience doing transfer price adjustments within CARM? Are there alternatives to correcting every CAD line, like the previous blanket […]
Question: I am trying to ascertain how much we paid in Canadian retaliatory tariffs so we can look into applying for remission. But I’m having trouble getting that number. It does not appear to be available in the CARM portal. Or am I missing something? Answer 1: The CARM portal is very weak on data […]
Question: Is there a way for a Canadian importer to provide access to their CARM account to a US company or person for consulting purposes? Answer 1: Short answer is Yes. Our team in the US manages our Canadian Importer credentials and account. But the way I understand it, they would need to create their […]
Question: A Canadian-based company previously purchased China-origin products from our U.S. company, with the goods first entering the U.S. before being shipped to Canada. To reduce duties, we have proposed drop-shipping the products directly from China to Canada. However, the Canadian customer believes they would still be responsible for paying U.S. duties and taxes because […]
Question: Hi – Looking for more information regarding the remission of tariffs for US goods imported to Canada. Remission codes were issued for certain sectors, but I’m wondering if I need to file a remission application to use those codes even if my product meets the description. Answer 1: If you meet the description you […]
Question: We are getting different feedback from the couriers on their ability to clear goods under DDP terms into Canada regardless of value. Can someone clarify: Is the duty and tax exemption on goods valued not over CAD40 from the US (not restricted and no other government agencies) still in place? Is there an exclusion […]
Question: We are an NRI in Canada and not applicable for the surtax remission. We ship to our customers in Canada using DDP pricing. Under transaction value, the duty that is included in the value can be deducted from the transaction value to determine the value for duty. If we adjust our prices on US goods […]
Question: I am trying to develop some standard reporting/record keeping (for analysis, post entry audit, etc.) of our Canadian imports, two questions: 1-Is it possible as an importer to extract data/reports from CARM with details (see below for type of detail)? 2-I have identified the below fields as interesting for us, any additional suggestions? CBSA […]
Question: We are currently looking into the feasibility of utilizing the Nairobi Protocol (or a Canadian equivalent) for duty-free entry into Canada and, if so, whether we can utilize duty drawback for the duties paid on importing these grab bars on previous shipments? We are wondering whether Canada has their own version of the Protocol […]
Question: How do you set your CA account in CARM for ACH payments? Answer 1: There’s a series of very helpful videos from the CBSA available on YouTube. The following link is to instructions for setting up a PAD in CARM. https://youtu.be/iAPbrhFs4Nw?si=r6JteCfLdeX3BztK Answer 2: Good afternoon, I could be wrong but I don’t believe that […]
