How do other importers manage the issues that hold up customs clearance that are communicated by the broker and require immediate resolution? (i.e. missing documents, invoice discrepancies, etc.) Do you maintain a vendor outreach or compliance program to help vendors meet your company’s import requirements to reduce future issues? Do you use a system to […]
I am in the process of evaluating brokers for US imports. I understand you can find the compliance rating for brokers. How do you do that?
A question to other shippers, do any of you make visits to your forwarders? Do you keep records of the visits in your files? I make visits about once a year, to see their facilities and to put faces to voices of the people who actually handle our shipments, rather than just the sales reps […]
We are going to provide our brokers our own set of instructions and instead of only utilizing the SOP they maintain on file. Does anyone have a template they could share?
It appears that, before I came to work here, anybody that asked for a Power of Attorney would get one. I just had another one “pop up” that I didn’t know about. Is there an easy way to see who all has a Power of Attorney to act as our Customs Broker?
One of our Corporate Goals for 2008 is to better manage our choice of brokers. We have various divisions across the U.S. and we believe it would beneficial to limit the amount of brokers utilized and set guidelines on how those brokers are chosen. Does anyone in the membership have experience in surveying the available […]
Is there anyone in the membership that requires the U.S. Broker to carry Errors & Ommissions Insurance?
What is the best way to handle this? I have now run into this more than one time with the same broker. I have a broker who we revoked their POA at the end of 2006. Although it had been several months before the end of the year, somehow they cleared a shipment in the […]
Is there a resource that lists broker/forwarders by size (gross sales) and/or number of TEUs handled per year? It seems like every time management goes to a seminar they are approached by some “jack-legged” service provider selling un-needed services to the un-knowing. I’d like to be able to put the size of some of these […]
Does anyone have a blank “generic” copy of a CBP 5291 Customs Power of Attorney? I can’t find one on the CBP website or on Forms.gov. I need to issue one to a broker, however, some of the language that they’ve imbedded in their “customized” POA is not acceptable.
Question regarding broker agreement: We are wanting to reward/penalize our broker for metting/not meeting our performance criteria. What are some of the clauses which the membership has included in contracts or SOPs for the rewards or penalties? What size of reward? What size of penalty? Was the reward/penalty on a per entry basis? Aggregate amount […]
Looking at several different Shipper’s Letter of Instructions, it appears forwarders sometimes amend the SLI with their own fields. Does anyone have an electronic version of a standard or approved SLI they would be willing to share?
