• ACE Q&A 8

    I’m in the process of giving other employees access to use our ACE portal. One of the required entry fields on the set-up screen calls for the employees’ birthday (day/month/year). I consider a birthday to be confidential and sensitive information that I prefer not to collect from other employees. CBP says the information isn’t for […]

  • ACE Q&A 9

    Question: Our company is thinking to enroll the program, and would like to hear comments about the program from other participants. Would you be able to help us?

  • ACE Q&A 10

    Has anyone been to an ACE Exchange Conference and can you provide feedback on whether it was beneficial?

  • ACE Q&A 11

    QUESTION ON ACE ACH DUTY REFUNDS: We are recent participants in the Periodic duty payment process but I was not involved with the filing of the documentation with Customs. I have asked many people if they are receiving an email on duty refunds and nobody I have asked is aware of this part of the […]

  • ACE Q&A 12

    CBP sends out the “Courtesy Notice of Entries Scheduled to Liquidate” as a hard copy via mail and we’re wondering what the practical use is. We are a high volume importer and it doesn’t seem worth the time to examine this report too closely. It would be more efficient to be able to run an […]

  • ACE Q&A 13

    Can someone out there provide me with an explanation for code “021” that appears in the column labeled “Other Recon Ind” on my ACE AM008 Entry Summary Line Detail reports. I am familiar with codes 001 – 007 plus the Yes/No code for flagged entries, but no one I’ve contacted seems to have an explanation […]

  • ACE Q&A 14

    Our company recently gained ACE access. Is there a simplistic guideline to what information we can access. I would like to see all clearance information for a specific time frame. Is that possible? Someone suggested that only my broker can pull this information. Is this true?

  • ACE Q&A 15

    ACE Reports Update Subject: Running ACE Reports Attached is the revised section of the ACE Welcome Package, Running ACE Reports. This section replaces Instructions for Running ACE Reports Using the New Report Tool. Running ACE Reports includes information on Entry Summary, Accounts & Revenue (ESAR) A1 changes including a listing of all new trade reports […]

  • ACE Q&A 16

    I’d appreciate any insight on how ACE members have determined who will be their company’s Account Owner, Proxy Account Owner and Account User. Who in the company is considered the Account entity?

  • ACE Q&A 17

    Is there a report on ACE that identifies import info on arrival date, entry file date and customs release date?

  • ACE Q&A 18

    Once Customs receives an ACE application, approximately how long does it take to approve it?

  • ACE Q&A 19

    I am looking for ACE reports that references MPF and other type fees paid in addition to duty. Can’t find anything in the library, although I suspect it is there. Anyone have a quick answer?